End of November 2024 in Geneva, Orange Business joined forces with Groupe Clarins to showcase how innovative solutions, like imagino ’s, are transforming customer relationships. We were thrilled to take part in the first Imagino’s breakfast event hosted in Switzerland where attendees gained valuable insights into Clarins' customer-centric approach and how they leverage imagino to achieve CX excellence.

Laurie Lesavre, Direct To Consumer Director at Clarins, shared their inspiring journey, highlighting their commitment to constantly reinventing themselves and cultivating authentic connections with their customers. Clarins views CRM as an integral part of their DNA, and this philosophy drives their pursuit of personalized and engaging experiences.

Through concrete examples, we demonstrated how Orange Business empowers companies like Clarins to harness the power of #CDP for orchestrating personalized customer journeys that deliver compelling results.

The event ignited some engaging discussions and valuable knowledge sharing among #CX leaders, reinforcing the importance of collaboration and innovation in today's dynamic market.

By partnering with innovative companies like Clarins to help them elevate their customer relationships and achieve their business goals and combining our expertise with solutions like Imagino, we are driving the future of customer experience.