Junior Technical Customer Experience Consultant
CRM Database Management and Campaign
Languages: FR + EN
Permanent

The team, position & mission: 

Are you willing to kickstart your career at Orange Business Digital Services? You'll benefit from a customized onboarding and training journey in Customer Experience, designed to match your project assignments and learning goals. This flexible approach ensures you gain hands-on experience and targeted support in areas like Customer Experience, Data, and Digital Transformation – you will learn soft and hard skills along with the concepts underlying the leading technologies on the market in these areas of expertise. You will get a solid foundation; by working on real-world examples and you will be learning from industry experts alongside other young graduates.

At Orange Business Digital Services, we distinguish ourselves by the quality of our projects, the efficiency of our agile approach and the satisfaction of our clients, by fostering innovation and knowledge sharing. We are all about exploring fresh and smart ideas, learning from our experiences and mistakes, and thinking outside the box to push industries' boundaries through the power of people. 

Check out some examples of our most successful projects:

• Cross-European call-center & CRM for a world leader in retail.

• Case management, marketing automation and reporting for a public transport operator.

• Fraud hunting for a federal public service.

• Customer Data Profiling and customer journey automation at the market leader in coffee pods.

What you'll do
All the responsibilities we’ll trust you with

Customer Database Management:

• Manage the CRM Cluster database (Belgium, Luxembourg, Netherlands)

• Daily work on Salesforce/SQL, including data updates, campaign creation, report creation, and lead injection

• Use, maintain, and support SSIS for creating and maintaining data integrations

• Update the Salesforce database manually and via the Dataloader tool

Preparation of xRM Campaigns & Reporting:

• Segment new, complex Journeys using Automation Studio (SFMC)

• Implement and monitor automation to DATALAKE

• Prepare targeting for external companies such as EDM and re-import results

• Extract data from Salesforce using reports, the Dataloader, and Workbench

• Use MS Office Access and Excel for specific BI requirements

• Participate in the implementation of new xRM tools adopted by BELUX and/or the Netherlands.

CRM Support & Continuous Improvement:

• Provide second-level maintenance for CRM-related issues and create Jira requests for My Brand

• Proactively suggest areas for improvement and productivity gains

• Act as SQL Server administrator (maintenance, usage, etc.)

• Salesforce Marketing Cloud administration

• Participate in data quality improvement initiatives

• Use Requirements in SFDC to manage the daily task list

• CMDM master database data steward

What you'll bring   
What matters most for this role 

• Bachelor or master's degree in Computer Sciences, Business Engineering, Digital Marketing, Management Information Systems or a similar field.

• Active Participation: Fully engage in all aspects of your training, including training sessions, self-learning, coaching, shadowing opportunities, and hands-on exercises.

• Learning and development: Strong interest in technology, business transformation and innovation. Data-minded or interest in (digital) marketing processes. Eagerness to learn new skills & to be ready to be trained.
  Grasp the fundamental concepts during your training through practical application and theoretical study.

• Collaboration: Work collaboratively with industry experts, trainers, and fellow young workers to solve challenges, share insights, and foster a culture participation and knowledge sharing.

• Contribution on projects: Contribute actively to the global use case, aimed at demonstrating your mastery of the learnings and methodologies at the end of your training. Solid communication and presentation skills applied to projects and client-facing roles.

• Agile approach: Embrace an agile mindset and methodology, adapting quickly to changing requirements.

• Languages: Fluency in French and full proficiency in English.

Nice to have
It is not a requirement, but other preferred qualifications would be:

• Experience in working with cloud-based technologies is an asset.

• Exposure to CRM and Digital marketing tools and processes (Microsoft Dynamics, Adobe, Salesforce, web analytics, customer profiling, outbound/inbound marketing, website personalization) is an advantage.

• Internship, personal projects, or a first experience in consulting, development or implementation projects is a plus.

Interests and soft skills we value
We seek individuals who embody our values

Agile, Expert, Together, and Authentic.
You thrive on ambitious goals, collaborate openly, and make a meaningful impact with integrity.
We value professionals who combine deep expertise with a passion for learning, innovation, and exceeding expectations.
If you show initiative, accountability, and support your colleagues, you’ll flourish with us.
Excellence comes from people who lead by example and pursue personal and professional growth.

Why you should join us
Some of the rewards of working at Orange Business 

• A community of experts - as Digital Natives, we put innovation at the heart of our expertise. Continuously seeking new ideas, we proudly host regular “Guild” workshops and knowledge-sharing sessions through our Data Meetups. 

• A place to strengthen both technical depth and professional skills (communication, ownership, stakeholder collaboration). 

• Exposure to real-world client contexts and business challenges where your work has visible impact. 

• Real opportunity to grow your autonomy, gain hands-on experience, and build deep expertise in customer experience management.

• We may work with tomorrow’s technology, but at our core we are a people-oriented organization. We value quality, feedback, continuous improvement, as much as collaboration, openness, inclusivity and well-being at work.

• Hybrid way of working and modern & collaborative office in Brussels 

• Compelling advantages including a yearly bonus scheme, a flexible mobility with possibility for a housing budget, representation and expense allowances… 
  

Ready to build with us? 

Apply with your CV and (if available) links to GitHub, portfolio, or examples of work that reflect your experience. 

More about Orange Business: 
Check out our website for even more or connect with us on LinkedIn.