CX Roadshow Kick-Off
Our CX Roadshow kicked off in Brussels and what a start it was! The day was packed with actionable insights, inspiring discussions, and a forward-looking take on how Customer Experience can be transformed through Data & AI.
We explored how orchestrated, consistent journeys drive long-term customer value, how to break down silos to enable real-time personalization, and how governance and shared KPIs are key to overcoming organizational CX barriers.
A special highlight was our customer panel with Anthony Iglesias (Carrefour Belgium) and Sigrid Van Duffel (SD Worx), who shared their insights on scaling impactful, data-driven CX across borders and customer journeys.
Thank you to our speakers Marion Boberg, Yves Van den Brande, Léo Lejeune, Jens Peeters, and to our partners and guests — you helped make this a fantastic first stop. Two more to go, and we're just getting started!
