Are you interested in driving efficiency and innovation through automation? Through the utilization of data and enhancement of customer experience, we assist organizations in transforming and realizing their full potential. At Digital Services, Orange Business's new division, we lead digital transformation in Cloud, Customer Experience, Digital Workspace, and Data & AI.

Our expertise in Microsoft Dynamics and the Power Platform has enabled us to successfully deliver impactful projects for renowned clients. Here are some current examples of projects we are leading at the customer side:

• For Ministry of Foreign Affairs, we are developing a management solution for Belgian citizen evacuation.

• For Tourism of Wallonia, we are creating a digital platform to regulate and promote local tourism.

• For Luxair we are building a comprehensive passenger experience system to enhance customer satisfaction and market growth.

We are expanding rapidly across Europe and seeking a CRM Functional Analyst to join a highly motivated team of 14 members.

Your key areas of responsibility as a CRM Functional Analyst:

• Performing in depth analysis: gap analysis, analyzing customer insights and functional analysis.

• Bridge between business & technical people: understanding the business needs of the customers and being able to translate those into technical requirements for our consultants.

• Tool configuration: configure and customize the CRM & Power Platform applications to best fit the client’s needs.

• Backlog & Product Lifecycle Management: Being responsible for product’s scope & quality delivery.

Your interests & soft skills:

• Digital Transformation and CRM-Solutions

• Proactive mindset and creativity to tackle challenges and reach out to the expected result.

• Excellent communication; presentation and influencing skills while presenting to any audience.

• Being able to translate technical subjects to make it understandable for technical and non-technical stakeholders

• You are a true team player, and you value collaboration to succeed.

• Persuasive communication and presentation skills in French or Dutch and fluent English.

• You are structured and do your work with a ‘make it generic’ mindset.

Your technical expertise:

• Excellent analytical skills- with prior experience in analyzing needs via workshops & interviews.

• Good consulting skills- providing guidance to stakeholders and end users when implementing a solution.

• Knowledge of CRM solution and willingness to learn Dynamics 365. Knowledge of Power Platform is appreciated.

• Expertise with the Out of the Box applications like Customer Service, Sales, Customers Insight or Power Portal is valued.

• Knowledge of methodologies and best practices: Agile, FastTrack, Success by Design is recommended.

What we offer you:

• A community of experts - as Digital Natives, we put innovation at the heart of our expertise.

• A team you can rely on to help you grow, where expertise is shared with a positive mindset.

• Career growth possibilities towards roles such as Platform expert, Solution Architect or Squad Lead.

• We may work with tomorrow’s technology, but at our core we are a people-oriented organization, and we are proud to have our Great Place to Work certification

• An open and inclusive culture, that enables us to reach our full potential.

• Hybrid ways of working and modern & collaborative office in Brussels

• Compelling advantages include a yearly bonus scheme, flexible mobility budget with the possibility for either a housing budget, company car or soft mobility budget and representation and expense allowance.

Your application and next steps:
We screen applications on an ongoing basis! We aim to conduct interviews as soon as we receive your application. Interested but feel that you don´t match the criteria 100%? We encourage you to apply anyway! 😊