In Orange Business a Company within the Orange Group (OBS Digital), we are looking for a Support Technician with previous experience in Service Desk and incident management to join a team for a major project in the telecommunications sector. The position is based in Madrid and carried out hybrid.

If you’re looking to join a growing Company where you’ll have various career development opportunities, this is the place for you.

Responsibilities

• Provide support and manage incidents within the specified Service Level Agreements (SLAs).
• Investigate and diagnose incidents to restore failed IT services as quickly as possible, and identify root causes to prevent recurrence (problem management).
• Document troubleshooting steps, incident details, and service restoration information.
• Ability to identify problems.
• Verify resolution of assigned incidents.
• Review, monitor, and validate scheduled tasks.
• Availability for paid 24/7 on-call shifts for critical service incidents or scheduled tasks, rotating with the team.
• Monitor and track service KPIs.
• Perform proactive maintenance tasks to prevent incidents and problems.

We Offer

• Join a young and dynamic company where you can grow professionally.
• Permanent contract.
• Tailored training to support your career progression.
• Hybrid work model, with 90% remote work.
• Competitive salary with benefits such as health insurance, language bonus, and meal vouchers.
• Summer hours during July and August.

Minimum Requirements

• Technical education in IT (Computer Science, Telecommunications, or similar).
• Intermediate English level – B2.
• Technical and functional knowledge of Telco environments.
• Analytical and network problem-solving skills.
• Knowledge of SQL.
• Availability for 24/7 shifts.

Desired Qualifications

• Knowledge of Power BI.
• Experience with 3G / 4G mobile networks.
• General understanding of 5G networks.
• IP networking knowledge.
• Experience with virtualized infrastructure environments.
• Ability to read and manage technical documentation.

About Orange Business:

Orange Business is a leading network and digital integrator company with offices in 65 countries worldwide, and part of the Orange Group.

Digital Services, a business line of Orange Business is a newly created division within Orange Business. In Europe the business line consists of approximately 1500 people distributed across 9 countries. We are digital natives, with innovation at the core of our business, which makes us a reliable partner close to our customers. Our joint mission is to help innovate, drive and lead them in their digital transformation challenges and business strategies in key digital domains, including Cloud, Customer Experience, Digital Workspace and Data & AI. As an agile and fast-moving digital business partner, the business line offers trusted end-to-end solutions and products that help businesses in a wide range of industries in the private and public sector transform their operations, enhance customer experience, and drive growth.

With our digital expertise, we are a strategic partner of Orange Business objectives to be a leading network and digital integrator with our team as a key growth engine.

The process:

We screen applications on an ongoing basis, with the aim of conducting conversations and interviews as we receive them.

Interested but feel that you don´t match the criteria 100%? We encourage you to apply anyway! We believe in the potential of diverse skill sets, perspectives and individuality. We want to encourage everyone to be their authentic selves, and your unique capabilities may align perfectly with our team's needs! Your perfect match might be the next job we are announcing, so why not have a head start and apply now!

Are you interested to read more about Orange Business? Visit our Website or follow our LinkedIn account.