Customer Engagement Consultant

Permanent

FR or NL + EN

Play a pivotal role in guiding organizations through their digital transformation journey. Our focus is on transitioning businesses from product-centric to customer-centric digital experiences, leveraging cutting-edge methodologies and technologies. Working closely with our clients, you'll explore lead-nurtured customer cycles, utilizing tools such as behavioral analytics, marketing automation, AI & machine learning, and data-driven campaign targeting to optimize their digital strategies.

As part of our team of 15 skilled and motivated consultants based in Brussels, you'll collaborate across various sectors, drawing on the expertise of our technical Customer Engagement team to create synergies and deliver comprehensive solutions. Through interactive meet-ups and a culture of knowledge sharing, we foster a positive team spirit and an environment conducive to individual growth. Our team comprises professionals from diverse backgrounds in business management, marketing, and digitalization, united by a shared passion for leveraging technology to enhance customer experience.

Our core philosophy revolves around staying closely aligned with our clients' business objectives, prioritizing solution value and functionality to tailor our offerings to their specific needs. With project roles ranging from Business Analysts to Digital Marketing Strategists, we drive solution value and gather requirements, emphasizing the importance of understanding the business context. As consultants gain experience, they become adept at navigating diverse implementations and running projects with a range of Customer Experience solutions, making versatility a defining characteristic of our Customer Engagement Consulting practice.

What You’ll Do:
All the responsibilities we’ll trust you with

• Delivering impactful Digital Marketing projects at our clients
• Taking lead in capturing business and functional requirements by preparing and performing workshops, meetings and analysis at client side
• Defining and designing complex omni-channel customer journeys together with business stakeholders
• Helping clients with visioning, designing, planning, execution and adoption of digital marketing programs that deliver tangible results
• Defining and following up on project activities, steering and guiding colleagues towards a joined objective and report status to senior management
• Playing an active role in the growth and development of the team by coaching your colleagues and sharing best practices and experiences
• Learning and applying innovative technologies (e.g. AI) for current and future business challenges

Who you are:
That matter most for this role

Your interests & soft skills:

• Passion for digital transformation and solution oriented
• Fluency in one of the national languages (Dutch/French) and good understanding of the other. Full proficiency in English.
• Interest or experience in (digital) marketing processes (web analytics, customer segmentation, outbound/inbound marketing, website personalization, AI chatbot, SEO, SEA, …
• A strong team spirit, balanced by a healthy sense of autonomy
• Excellent analytical skills, conceptual thinking and pragmatic approach
• Solid communication and presentation skills
• an eager-to-learn mindset and flexibility
• Experience in consulting / implementation projects is a major asset

Your technical expertise:

• At least 3 years of experience in a digital customer engagement context
• Experience with customer engagement (CE) solutions ecosystem, at least in 1 solution, including data or digital applications, platforms, or models that influence end customer interactions, such as marketing automation, campaign analytics, marketing targeting, customer data platforms, and chatbots. (e.g. Adobe, Google, IBM, Marketo, Salesforce, SAS)
• Data-minded, with basic understanding of SQL and good knowledge of data modelling and management within a Customer Engagement solution
• Good knowledge and practice of Agile Methodology (e.g Scrum framework, SaFE, kanban, Prince2 other Project Management methodologies
• Experience in consulting / implementation projects is a major asset
• Experience in big data implementations is a plus
• Affinity in financial or retail sector is a plus

Why you should join us:
Some of the rewards of working at Orange Business

• A community of experts - as Digital Natives, we put innovation at the heart of our expertise. Continuously seeking new ideas, we proudly host regular “Guild” workshops and knowledge-sharing sessions through our Data Meetups.
• Career growth possibilities
• We may work with tomorrow’s technology, but at our core we are a people-oriented organization and we are proud to have our Great Place to Work certification
• An open and inclusive culture, that enables us to reach our full potential.
• Hybrid ways of working and modern & collaborative office in Brussels
• Compelling advantages including a yearly bonus scheme, a flexible mobility with possibility for a housing budget, representation and expense allowances…

Apply now

We can’t wait to meet you!

More about Orange Business:

Check out our website for even more or connect with us on LinkedIn.