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CX-Brussels Event

On November 5th, Orange Business (BE) proudly hosted the CX-Brussels event in Brussels, and what an inspiring evening it was!

🗣 With a focus on "CX & Tech", we explored the art of orchestrating seamless customer journeys and overcoming the common challenges organizations face in today’s digital-first world. Effective journey orchestration is no small feat, and our speakers delivered invaluable insights to help tackle these hurdles.

💡 The evening featured three insightful keynotes:
🎤 1️⃣ The Key to Consistent Customer Experiences by Karin Aalberts, Yves Van den Brande & Marta Mercuri. Marta’s personal video on the struggles of returning a faulty blender offered a relatable view of how broken customer journeys can occur even in large enterprises.
🎤 2️⃣ The Power of Data and Technology by Gauthier Bolleyn, CCXP.
🎤 3️⃣ Unleash Your Organization’s CX Potential by Karin Aalberts & Yves Van den Brande.

Learn more about:

  • Our other ongoing activities and happenings here

  • Our Brussels location here

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